| Are you having trouble viewing this email? If so, click here to see it in a web browser. | | | | | | | | | | | | | JANUARY 28, 2010 | | Be a Better Listener | | For years, leadership experts have been encouraging managers to get better at listening (see this HBR article from 1957 for evidence). Good listening isn't just about making the speaker feel respected and heard; it's also about making sure you understand what's truly said. Here are three tips for better listening: - Think ahead. Engage in the conversation by thinking ahead and anticipating what the speaker is going to say. Try to see conclusions she will draw; don't just hear the words she's saying.
- Review. Pause briefly and mentally summarize her points.
- Listen between the lines. Watch nonverbal cues that could indicate what the speaker isn't saying. Often what she is not saying is as important as what she is.
| | | | | | Read the full post and join the discussion » | | | | | | | | RELATED PRODUCT |  | | | How to Listen | | | Harvard Management Communication Letter | | | Among the many reasons why companies fail, there is one that managers rarely recognize: the failure to listen. Listening requires discipline. You need to prepare yourself to receive information and figure out how to respond to it. This article offers some suggestions on how to improve your attentiveness. | | | | | | | | | | ADVERTISEMENT | | | |  | | | | | | | Follow the Tip: |  |  | | | | | | | ALSO OF INTEREST | | | | | | | | PREVIOUS TIPS | | | | | | | | | | | | | | | | | | |  | Copyright © 2010 Harvard Business School Publishing, an affiliate of Harvard Business School. All rights reserved.
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