| Are you having trouble viewing this email? If so, click here to see it in a web browser. | | | | | | | | | | | | | MARCH 5, 2010 | | Don't Get Defensive, Ask Questions | | | When you are criticized or told "no," your instinct may be to immediately fight back and defend your position or project. Next time you face resistance, instead of articulating all the reasons why you are right or why your project should be funded, ask a few simple questions. Questions like, "Why did you say that?" or "What led you to that conclusion?" can help the other person rethink his assumptions and help you understand more about where he is coming from. Asking questions allows you to get beyond the immediate disagreement and deeper into what is driving each side. | | | | | | Read the full post and join the discussion » | | | | | | | | RELATED PRODUCT |  | | | The Manager's Guide to Face-to-Face Communication | | | Special Newsletter Collection | | | It's easy think that face-to-face communication skills are no longer important. If you're anything like today's typical manager, you communicate mainly through email and voicemail. But no amount of technology can replicate the subtle nuances that are present when people are actually face-to-face. | | | | | | | | | | ADVERTISEMENT | | | |  | | | | | | | Follow the Tip: |  |  | | | | | | | BEST SELLERS | | | | | | | | PREVIOUS TIPS | | | | | | | | | | | | | | | | | | |  | Copyright © 2010 Harvard Business School Publishing, an affiliate of Harvard Business School. All rights reserved.
Harvard Business Publishing | 60 Harvard Way | Boston, MA 02163
Customer Service: 1-800-545-7685 (617-783-7600 outside the U.S. and Canada) | | |
