Are you having trouble viewing this email? If so, click here to see it in a web browser. | | | | | | | | | | | | | | | | | | | Zappos's CEO on Going to Extremes for Customers | | NEW! Harvard Business Review Article | | In 2004, the biggest problem the online shoe retailer Zappos faced was how to staff its customer call center with dedicated, high-caliber service reps. Learn how CEO Tony Hsieh did it in this new article. | | | | | | | | | | | | | ADVERTISEMENT | | | | | | | | | | BEST SELLERS | | | | | | ADVERTISEMENT | | | | | | | | | | | | | | | Job Seekers, Take Note | | | | | | | | | | Whether you've been laid off or are considering a job change, HBR's Guide to Getting a Job will help ensure that your next move is the right one. Only $19.95. Buy now » | | | | | | | | | | | | | | | | | | | | | | | | | | Copyright © 2010 Harvard Business School Publishing, an affiliate of Harvard Business School. All rights reserved. Harvard Business Publishing | 60 Harvard Way | Boston, MA 02163 Customer Service: 800-545-7685 (+1-617-783-7600 outside the U.S. and Canada) | | |