Management Tip of the Day: 2 Ways to Assess Behaviors, Not Just Results

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Are you having trouble viewing this email? If so, click here to see it in a web browser. HOME   |   BLOGS   |   THE MAGAZINE   |   BOOKS   |   AUTHORS   |   STORE RSS   |   Mobile JUNE 8, 2010 2 Ways to Assess Behaviors, Not Just Results When star employees churn out great results, it's tempting to pat them on the back and ask them to keep doing whatever it is they're doing. However, it's your job as a manager to understand the behaviors that drive those results and ensure they are in line with your company's values. Here are two ways to do that: Give separate behavior and results ratings. When the two are combined, it is too easy to give employees a pass for bad behavior when they're producing positive outcomes. Assessing them separately also ensures that you can give fair behavior ratings without obscuring the business results. Use a 360-degree assessment. These do a better job of getting at behaviors and their impact on other employees. Use the findings to set behavioral goals that each employee can work toward, such as "treat my team with respect." Today's Management Tip was adapted from "Embedding Sustainability/Ethics into Performance Reviews" on the "Ask the Expert: Marc Effron, Miriam Ort" board of the HBR Answer Exchange. Read the full thread and join the discussion » Share Today's Tip: RELATED PRODUCT The Leading Teams with Emotional Intelligence Collection Special Collection — Save 15% Emotional intelligence (EI) is a combination of self-management and social skills that can transform and optimize individual or team performance. This collection will equip you with practical leadership skills and action-oriented tools that will elevate your ability to inspire teams and produce results. ADVERTISEMENT Follow the Tip: PREVIOUS TIPS 3 Ways to Boost Your Cultural Sensitivity When Your Employee is Unaware of Unspoken Rules How to Assess If You're Ready for a Global Role 2 Ways to Get Mentoring without a Mentor 3 Tips for Giving Your Boss Feedback Rid Your Organization of Email Dysfunction Be Wary of the Downsides of Entrepreneurship 3 Tips for Making Small Talk with the Big Boss 4 Tips for Speaking from a Podium What's Your Leadership Brand? BEST SELLERS Guide to Persuasive Presentations 10 Must-Read Articles from HBR Financial Intelligence Collection HBR's Must-Reads on Managing Yourself Guide to Better Business Writing Job Seekers, Take Note Whether you've been laid off or are considering a job change, HBR's Guide to Getting a Job will help ensure that your next move is the right one. Only $19.95. Buy now » UNSUBSCRIBE   |   UPDATE YOUR PROFILE   |   MORE EMAIL NEWSLETTERS   |   PRIVACY POLICY Was this email forwarded to you? If so, sign up to start receiving your own copy. ABOUT THIS MAILING LIST You have received this message because you subscribed to the "Management Tip of the Day" email newsletter from Harvard Business Review. If at any point you wish to remove yourself from this list, change your email address, or sign up for other email newsletters and alerts, please visit the Harvard Business Review Email Newsletter Preference Center. ADVERTISE WITH HBR This enewsletter is read by thousands of decision makers every day. Learn more about connecting your brand with this audience. Copyright © 2010 Harvard Business School Publishing, an affiliate of Harvard Business School. All rights reserved. Harvard Business Publishing | 60 Harvard Way | Boston, MA 02163 Customer Service: 800-545-7685 (+1-617-783-7600 outside the U.S. and Canada)