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s+b AT A GLANCE
The latest from strategy+business
July 1, 2010
Business Literature
Author's Choice: Putting the WOW in Service
Ken Blanchard, coauthor of Raving Fans: A Revolutionary Approach to Customer Service, introduces a passage about how great customer service builds brands and loyalty from Delivering Happiness: A Path to Profits, Passion, and Purpose, by Tony Hsieh.
[http://www.strategy-business.com/article/ac00014?gko=010d8]
June 14, 2010
Strategy & Leadership
Boards of Prevention
by Michael Schrage
Corporate directors can - and should - play a much more active role in overseeing risk and avoiding major crises.
[http://www.strategy-business.com/article/00037?gko=67f92]
June 7, 2010
Finance
Solving Moral Hazard in Banking
by Shumeet Banerji
Proposals to tax and regulate bank compensation are fast gaining momentum, but they fail to address the core issue.
[http://www.strategy-business.com/article/00036?gko=731ad]
BOOKS IN BRIEF
Books in Brief
May 25, 2010
Quants Invade Wall Street
by David K. Hurst
A review of The Quants: How a New Breed of Math Whizzes Conquered Wall Street and Nearly Destroyed It, by Scott Patterson.
[http://www.strategy-business.com/article/10216?gko=9391b]
Deal-making Booms and Busts
by David K. Hurst
A review of Gods at War: Shotgun Takeovers, Government by Deal, and the Private Equity Implosion, by Steven M. Davidoff.
[http://www.strategy-business.com/article/10216a?gko=50814]
Media Moguls Get Taken to Task
by David K. Hurst
A review of The Curse of the Mogul: What's Wrong with the World's Leading Media Companies, by Jonathan A. Knee, Bruce C. Greenwald, and Ava Seave.
[http://www.strategy-business.com/article/10216b?gko=5aeda]
RECENT RESEARCH
May 25, 2010
Managing Criticism
Strategies for effectively responding to negative evaluations by influential outsiders.
[http://www.strategy-business.com/article/10217a?gko=f1abc]
Broader Reach, More Innovation
Executives can promote innovative thinking in their managers by holding them accountable for more than what they directly control.
[http://www.strategy-business.com/article/10217b?gko=2b309]
Does Location Really Matter?
For innovation-based companies, being located in an industry cluster has long been thought to enhance long-term financial prospects. This research suggests otherwise.
[http://www.strategy-business.com/article/10217c?gko=df4f2]
Follow the Money
Understanding how money makes its way from institutional investors to venture capitalists to entrepreneurs.
[http://www.strategy-business.com/article/10217d?gko=e58e4]
s+b Online at a Glance is a monthly e-mail update about what's new at www.strategy-business.com. Each issue briefly describes articles by Booz & Company thought leaders and/or experts from the business world, selected for their management insight.
Art Kleiner
Editor-in-Chief
strategy+business
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