| It's easy to be lulled into thinking that face-to-face communication skills are no longer important. If you're anything like today's typical manager, you communicate mainly through email and voicemail — and have complicated business relationships with people you've never laid eyes on. But what happens when you need to conduct a delicate performance review, hammer out a tough negotiation, or persuade your skeptical boss to approve funding for a project? No amount of technology can replicate the subtle nuances that are present when people are actually face-to-face. |
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| This specially priced collection includes: |
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| Asserting Yourself: How to Say "No" and Mean It |
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| Do you sometimes say "yes" when you mean "no" in order to avoid a confrontation? You can conquer this behavior by making a commitment to change it, learning to think of yourself positively, and developing a plan that helps you play to your strengths. |
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| Communication Breakdown |
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| This article describes seven common mistakes managers make in their efforts to convey important information to those farther down the hierarchy, including making controversial announcements without first doing groundwork, ignoring the realities of power, and confusing process with results. |
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| How Can You Tell When Your Teammate Is Lying? |
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| Many of the clues we associate with lying — shifty eyes, nervousness — may not mean much of anything. But there are some ways to detect lies. Look for inconsistencies in gestures or increased speech errors. |
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| How to Speedread People |
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| Learn how to apply the classic Myers-Briggs personality types to communicate more effectively in the workplace. Authors Paul Tieger and Barbara Barron-Tieger give valuable tips on how to quickly estimate which personality type you are dealing with. |
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| Is There Any Good Way to Criticize Your Coworkers? |
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| Criticism is a part of all of our work lives. We see it as negative, painful, and uncomfortable both to give and to receive. But many experts believe that giving and receiving positive criticism can lead to continuing growth. This article offers tips on when and how to criticize, and how to accept criticism from others. |
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| Mastering the Art of Persuasion |
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| It's possible to improve your skill as a persuader. Good persuaders have an accurate sense of their audience's emotional state and adjust the tone and approach of their argument accordingly. |
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| Communicating in the Chaordic Age |
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| There are signs and portents of a new age in employee-boss relations in the workplace. Hierarchies are out. Participation is in. Businesses need to find new ways to organize. Managers need to find new ways to manage. And people at all levels need to find new ways to communicate. |
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| Presence: How to Get It, How to Use It |
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| Why do some people instantly command attention and respect? When they speak, we listen. Their opinions carry more weight. They inspire trust in those around them. These people have presence. |
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| Want to Communicate Better? Try Role Playing |
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| The best communication happens when each person understands the other's perceptions and biases. A great way to get inside other people's heads is through role playing. Here's how to use role play — with others and by yourself — to become a better communicator. |
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| What Makes Your Colleagues — and You — Tick? |
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| Do you find yourself wishing you could understand why your boss acts the way she does? "Brainstyles," developed by Marlane Miller, divides people into four distinct personality types. Identify yourself and your colleagues in these categories, and you can learn to match people with projects and tasks at which they can excel. |
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| What Your Face Reveals and Conceals |
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| In business, careers can thrive or wither depending on how good you are at showing and concealing how you feel — and how good you are at reading how others feel. This article explores some fascinating research that can affect how you present yourself and your ability to succeed in your career. |
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| Uses and Abuses of Humor in the Office |
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| No office or employee can survive without a sense of humor. But being consistently "unfunny" can be as damaging to your reputation as failure in any other form of social interaction. Here are some simple guidelines to what is appropriate in office humor and a couple of pointers that can make even the most humorless among us seem a little funnier. |
