B2Bs: Your Email Policy Could Be Hurting You

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Harvard Business Review
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B2Bs: Your Email Policy Could Be Hurting You
Ruth P. Stevens
Your old "opt-in" policy is leaving money on the table.
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Roger Martin
The Secret to Meaningful Customer Relationships
Roger Martin
Quantitative customer research may get you "rigor" but best to consider the costs of that rigor before abandoning a qualitative approach.
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Michael Schrage
The Delicate Art of Unauthorized Innovation
Michael Schrage
Know when to quell unprofitable projects with a quiet word — and when to turn a blind eye.
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Dae Ryun Chang
Does Your Strategy Rely on a "Pan-Asian Identity"?
Dae Ryun Chang
Five questions to help you assess the way you're looking at the region.
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Mapping Your Innovation Strategy
Mapping Your Innovation Strategy
Harvard Business Review Article
In the complex sport of American football, teams rely on playbooks as thick as the Manhattan phone directory. But when it comes to creating innovative growth businesses — which are at least as complicated as professional football — most companies have not developed detailed game plans.
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Anthony Tjan
Changing Fashion: An Interview with Gilt Groupe Founder Alexandra Wilkis Wilson
Anthony Tjan
How one entrepreneur started a company with a friend, pulled in funding, and hired a new CEO.
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